Customer support and satisfaction is our top priority. We pledge to respond to all customer requests within 24–hours during regular hours of operation. As a SAINT customer, you will receive technical support directly from SAINT developers who are located at SAINT 's corporate offices in Bethesda, MD.

Regular hours of operation are Monday–Friday between the hours of 8:30 a.m. and 5:00 p.m. (U.S. Eastern time) for all licensed users of SAINT products.

Note: Extended 24/7 support is available for an additional fee.

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Phone: (301) 656-0521 or 1-(800) 596-2006  Fax: (301) 656-4806

Resources

• Certification Training
  
  
• Online Documentation – Extensive online documentation for all SAINT products. Topics include introduction, usage, architecture, vulnerability information, and more.
  
  
• Frequently Asked Questions (FAQs) –
  General
  Troubleshooting
  Technical
  
  
• SAINTbox Quick Start Guide
  
  
• A Step-by-Step Guide to Running a Default Vulnerability Scan (PDF)
  
  
• A Comparative Analysis of Competitor Vulnerabilities and Exploits
  
  
• Integrated Network Vulnerability Scanning and Penetration Testing (PDF)
  While network vulnerability scanning is an important tool in proactive network security, penetration testing is the next step. This paper explains vulnerability scanning, penetration testing, and the benefits of an integrated solution.
  
  
• Software Updates – At SAINT, we respond quickly to vulnerability discoveries. Our engineers continuously update and refine our products to meet the latest security protocols. Follow this link to see the latest vulnerability checks and exploits, as well as new features. SAINT provides automatic updates at least every two weeks, or sooner for a critical vulnerability announcement.
  
  
• Compliance – Securing data is more than just good practice. For many industries, it's the law. SAINT helps organizations comply with regulations like HIPPA, GLBA, COPPA, SOX, and FISMA.
  
  
• Exploits – Browse exploits included in the SAINTexploit™ penetration testing tool.
  
  
• Search – Key word search of this Web site.
  
  
• Self-Check – Check your computer for some common vulnerabilities.